OUR APPROACH

We focus on consistent, effective account management and internal auditing. In such an environment, a dedicated client services team and a highly skilled professional staff make all the difference.

Collection letters do not collect debt; people do. Managers, skip-tracers, and support staff keep collectors focused, while each facet ensures the quality, compliance, and continuity of our recovery efforts.

The Associated approach includes certain essential elements.

1. Our comprehensive and integrated call center significantly increases the dialing power and effectiveness of our collectors.
2. Real-time global monitoring allows checking the progress of your accounts, any time day or night.
3. Our long-term, loyal staff maintains a professional and quality approach to collections.
4. A 1:5 supervisor-to-collector ratio provides our people the essential feedback and interaction they need to succeed.
5. All shifts feature a roaming floor manager and multi-tiered escalation processes.
6. Skip tracing, asset location, and successful processes provide vital information for positive account resolution.
7. Smaller collector queues allow for a more personalized focus on each account.