OUR CALL CENTER

Associated operates an advanced call center, complete with the latest tools, allowing collectors to make the most of each collections day.

We employ a sophisticated dialing system, integrated with call management software, providing collectors instant tools and information to use during calls. Powerful dialers also allow us to significantly increase the amount of contacts made, which is critical to achieving greater volumes of successful recoveries. The end result shows that accounts are worked more consistently and thoroughly than ever before.

Associated is in the midst of an aggressive growth plan, leasing new corporate headquarters occupying over 9,000 square feet of office space. The call center features 120 collector workstations, elevated supervisory positions that preside over all areas of recovery and a fully digital phone system with analog redundancy and multifaceted Information Technology.

Our collectors have access to a variety of real-time information. We know that information equals success. That is why we provide our team with such an abundance of resources.

Associated uses best practice, high-availability hardware and industry-leading technology. With partners like Columbia Ultimate for our collection software and Avaya for our phone systems, reliability and service are guaranteed.

Remote auditing is simple with our secure Web access capabilities. Save on travel costs and get real-time results the moment you log on. Remote auditing offers you a quick and easy view of your accounts when and where you want it.