Associated Credit Services, Inc. founded in 1969, is a 3rd party debt collector and business process outsourcing (BPO) vendor. Offering a variety of contact center services, ACS services a national client base across a wide variety of industries including commercial and non-commercial financial institutions, credit card servicers, credit unions, public utilities, healthcare and insurance providers, corporate business organizations, and higher education institutions. ACS is not a debt buyer; we specialize in building custom solutions that integrate seamlessly with your existing processes and workflows.
ACS offers a wide array of multi-channel contact center solutions to suit a variety of needs and applications. Though each project is custom tailored to the exact needs of that client engagement, ACS’s services generally fall within two categories:
- Receivables management
- 3rd Party Recovery/Debt Collection
- EBO/BPO Debt Collection Outsourcing
- Default prevention/early-out/pre-default recovery
- Revenue Cycle Management
- Business Process Outsourcing
- Contact Center Services
- Customer Service
- Live-Agent Outsourcing
- Email Campaigns
- SMS Text campaigns
- Live-agent Chat
ACS believes in a consumer-centric approach to recovery and communication in general. We believe in treating each and every consumer with the respect and dignity they all deserve. ACS provides comprehensive initial and ongoing training to all agents, ensuring the highest level of customer service. Additionally, ACS is committed to upholding all laws regulating third party collections and complies with all local, state and federal statutory requirements, which govern the collection industry. All of our collection activities comply with all applicable federal and state regulations and the ethical and operational standards required by our clients. We are PCI compliant, SOC1 Type II audited and boast data security measures unparalleled throughout the collection industry.